NERO Wallets — Order Cancellation Policy

Last updated: 13 October 2026

We understand that customers may occasionally need to cancel an order.

NERO Wallets aims to process orders efficiently while respecting applicable cancellation rights.

1. Cancelling an Order Before Dispatch

Customers who wish to cancel an order should contact us as soon as possible.

Email: support.nerowallets@gmail.com

Please include your name, order number and cancellation request.

Where an order has not yet been dispatched, we will make reasonable efforts to cancel it before shipment.

If the order is successfully cancelled before dispatch, we will arrange a refund of the amount paid using the original payment method where possible.

2. Orders Already Dispatched

Once an order has been dispatched, cancellation of the delivery process may not be possible.

Customers may still have return or cancellation rights under our Refund & Return Policy and applicable South African legislation.

Please contact our support team before arranging a return.

3. Statutory Cooling-Off Period

Qualifying online purchases are subject to the cooling-off provisions in section 44 of the Electronic Communications and Transactions Act.

Where applicable, customers may cancel within seven days after receiving their goods without giving a reason and without a cancellation penalty.

The direct cost of returning goods may be payable by the customer as allowed by law.

Refunds for qualifying statutory cooling-off cancellations will be processed within the legally prescribed timeframe.

4. Our Voluntary 30-Day Guarantee

In addition to applicable legal rights, NERO Wallets offers a 30-Day Money-Back Guarantee beginning on delivery.

Voluntary change-of-mind returns under this guarantee require the product to meet our unused-condition requirements and other eligibility conditions.

Please see our Refund & Return Policy for full details.

5. Cancellation Due to Delivery Problems

Customers may exercise their legal rights if an order is not delivered within an agreed period or another applicable statutory timeframe.

Where we are unable to fulfil an order, we will communicate with the customer and provide the appropriate refund or remedy required by law.

6. Incorrect Orders

If you accidentally select the wrong model, colour or quantity, please contact us promptly.

We will try to assist before dispatch, subject to product availability and operational limitations.

Once dispatched, ordinary return or cancellation rules apply.

7. Refund Processing

Approved pre-dispatch cancellations will generally be refunded promptly.

Payment-provider processing times may vary.

All statutory refunds will be processed within the legally required periods.

8. Contact

To request an order cancellation:

NERO Wallets
Email: support.nerowallets@gmail.com

Please use the subject line: "Order Cancellation — [Order Number]".

9. Consumer Protection

Nothing in this policy restricts rights available under the Consumer Protection Act, Electronic Communications and Transactions Act or other applicable South African legislation.