NERO Wallets — Terms & Conditions

Last updated: 13 October 2026

Welcome to NERO Wallets.

These Terms & Conditions govern your use of our online store and any purchases made through our website.

By accessing our website or placing an order, you acknowledge that you have had an opportunity to review these terms.

Nothing in these terms removes any rights granted to consumers under applicable South African law.

1. Business Information

NERO Wallets is a South African online retail business operated by a sole proprietor.

Trading name: NERO Wallets
Website: www.nerowallets.com
Email: support.nerowallets@gmail.com
Telephone: 071 879 7706
Business and legal-service address: 5 Fountain Rd, Belville, Cape Town, 7530

2. Our Products

NERO Wallets sells minimalist wallets and cardholders, including the NERO ONE and NERO DUO collections.

Our products may feature PU leather, aluminium cardholders, card-access mechanisms and other components as described on individual product pages.

We aim to ensure product descriptions, images and specifications are accurate.

However, slight colour differences may occur because of lighting, photographic conditions and device display settings.

All products must materially correspond to their descriptions and applicable consumer expectations.

3. Product Availability

All orders are subject to product availability.

Stock quantities may change without prior notice.

If a product becomes unavailable after an order has been placed, we will notify the customer and provide the appropriate refund or alternative solution in accordance with applicable law.

4. Prices and Payment

All prices are displayed in South African rand (ZAR).

The total payable amount, including applicable taxes and delivery charges, will be disclosed before checkout is completed.

Online payments are facilitated through Stitch Payments and the payment methods made available through our checkout.

Payment must be successfully authorised before an order can be processed.

NERO Wallets does not require customers to send card details or sensitive payment credentials by email.

5. Pricing Errors

We make reasonable efforts to ensure product prices and promotional offers are accurate.

If an obvious pricing or technical error occurs, we may contact the customer to explain the error and propose a lawful resolution.

We will not unilaterally increase the amount charged for a completed order.

Any cancellation, correction or refund relating to a pricing error will be handled in accordance with applicable law.

6. Orders and Acceptance

Customers must provide accurate and complete information when placing orders.

Order confirmation will be sent using the contact details provided at checkout.

We reserve the right to investigate potentially fraudulent transactions and take reasonable, lawful steps to prevent unauthorised purchases.

Customers must have an opportunity to review their orders and correct mistakes before completing checkout, as required by applicable electronic-commerce legislation.

7. Delivery

We currently deliver within South Africa.

Standard shipping costs R79.99.

Qualifying orders of R650.00 or more receive free standard shipping.

Our estimated delivery timeframe is 3–7 business days.

Further details are available in our Shipping & Delivery Policy.

8. Returns and Refunds

NERO Wallets offers a voluntary 30-Day Money-Back Guarantee for qualifying returns.

Our voluntary guarantee requires products to be unused, undamaged and returned in their original condition, subject to the full Refund & Return Policy.

Customers remain entitled to all statutory cancellation, refund and warranty rights available under South African law.

9. Discounts and Promotional Offers

Promotions may be subject to stated conditions, eligibility requirements and expiry dates.

Unless expressly stated otherwise, promotional discounts cannot be combined.

Where a promotion offers a discount on multiple wallets, the qualifying quantities and applicable discount will be shown before purchase.

Promotional terms cannot remove statutory consumer rights.

Discounts, savings claims and reference prices will be communicated truthfully and in accordance with applicable law.

10. Product Use and Care

Customers should use NERO products for their intended purpose.

We recommend avoiding unnecessary exposure to water, corrosive chemicals, extreme heat and excessive physical force.

Customers should not attempt to dismantle or modify the cardholder mechanism.

Damage resulting from improper handling may fall outside our voluntary return guarantee.

This does not exclude liability for inherent defects or other matters protected by law.

11. Intellectual Property

The NERO Wallets brand name, original product photographs, logos, designs, website content and other original materials are owned by NERO Wallets or used with appropriate permission.

These materials may not be reproduced, distributed, commercially exploited or misrepresented without permission, except where allowed by law.

12. Website Use

Customers agree not to:

• Use the website for unlawful or fraudulent activities.

• Attempt unauthorised access to our website or systems.

• Submit false payment or customer information.

• Interfere with website security or functionality.

• Misuse or impersonate the NERO Wallets brand.

We may take reasonable action against unlawful website activity.

13. Third-Party Services

Our website may use third-party services, including Shopify, Stitch Payments, courier providers and other operational service partners.

These providers may process information or perform services necessary to fulfil orders.

We are not responsible for independent third-party websites that customers choose to visit, subject always to our own statutory obligations and liability.

14. Limitation of Liability

To the maximum extent permitted by South African law, NERO Wallets will not be liable for indirect or consequential losses arising solely from circumstances for which we are not legally responsible.

Nothing in these terms excludes liability for fraud, gross negligence where exclusion is prohibited, defective or unsafe goods, or any other liability that cannot lawfully be excluded.

We do not exclude or restrict remedies available under the Consumer Protection Act or other applicable legislation.

15. Personal Information

We process personal information in accordance with our Privacy Policy and applicable South African privacy legislation.

We use customer information to process orders, arrange delivery, provide support, prevent fraud and operate our business.

Marketing communications will be handled in accordance with applicable consent and direct-marketing requirements.

16. Changes to These Terms

We may update these Terms & Conditions from time to time.

Updated terms will be published on our website with a revised date.

Changes will not retrospectively remove rights already acquired under completed transactions.

17. Governing Law

These terms are governed by the laws of the Republic of South Africa.

Customers retain any rights to approach competent courts, regulators, ombuds or other legally authorised dispute-resolution bodies.

18. Contact

For questions concerning these Terms & Conditions:

NERO Wallets
Email: support.nerowallets@gmail.com

19. Protection of Consumer Rights

Nothing in these Terms & Conditions is intended to waive, restrict or exclude any non-excludable rights granted under applicable South African legislation.