Contact information
NERO Wallets — Contact & Customer Support
Last updated: 13 October 2026
We are here to help.
Whether you have a question about our wallets, need assistance with an order or would like to request a return, our support team is ready to assist.
Customer Support
Email: support.nerowallets@gmail.com
We aim to respond to customer enquiries within three business days.
Order Enquiries
For assistance with an existing order, please include your order number and the email address used at checkout.
This will help us locate your order and respond efficiently.
Returns and Refunds
To request a return, please contact our support team before sending a product back.
Once your request has been reviewed, we will provide the appropriate return instructions and return address.
Please do not send returns to an unconfirmed address.
Shipping Questions
We deliver across supported locations within South Africa.
Standard delivery: R79.99
Free delivery: Orders from R650.00
Estimated delivery: 3–8 business days
For tracking, shipping or delivery enquiries, email our support team.
Business Information
Trading name: NERO Wallets
Business telephone: 071 879 7706
Website: nerowallets.com
Physical business address: 5 Fountain Rd, Belville, Cape Town, 7530
Privacy Enquiries
For questions relating to personal information, privacy rights or data protection, contact:
Complaints and Disputes
We encourage customers to contact us directly if they experience any problems.
We will make reasonable efforts to investigate and resolve complaints fairly.
Customers remain free to exercise any applicable statutory rights or approach relevant consumer authorities or other competent dispute-resolution bodies.
Thank you for choosing NERO Wallets.
Carry Less. Live More.