Shipping policy
NERO Wallets — Shipping & Delivery Policy
Last updated: 13 October 2026
At NERO Wallets, we aim to make delivery simple, reliable and convenient.
We currently deliver exclusively within South Africa.
1. Delivery Locations
NERO Wallets offers delivery to supported addresses across South Africa.
We do not currently offer international shipping.
Delivery availability may vary for certain remote areas or addresses that cannot be serviced by our delivery partners.
If we cannot fulfil an order to the selected address, we will contact the customer and offer an appropriate solution, including a refund where required.
2. Shipping Rates
Our standard shipping rates are:
Standard Delivery: R79.99
Applies to qualifying orders with a product subtotal below R650.00.
Free Standard Delivery: Orders of R650.00 or more
Free standard delivery applies when the qualifying product subtotal, after product discounts and before shipping, is R650.00 or more.
Shipping eligibility is calculated at checkout.
Any delivery charges or applicable additional costs will be disclosed before the customer completes payment.
3. Estimated Delivery Timeframes
Our estimated delivery timeframe is:
3–8 business days (excluding order processing days)
(5-8 business days Standard shipping)
(3-5 business days Express shipping)
Business days exclude weekends and South African public holidays.
Delivery estimates begin after successful payment confirmation and order acceptance.
Estimated delivery times are not guaranteed and may be affected by:
- Courier delays
- Remote delivery locations
- Public holidays
- Severe weather
- Operational disruptions
- Unexpected logistical problems
We will communicate material delays where reasonably possible.
Any agreed delivery deadline and the customer's statutory rights remain applicable.
4. Order Processing
Orders are processed after payment has been successfully confirmed.
Orders placed on weekends or public holidays may only begin processing on the following business day.
Customers will receive confirmation of their order using the contact information supplied at checkout.
Tracking information will be provided where available from our courier partner.
5. Accurate Shipping Information
Customers are responsible for providing accurate delivery information, including:
- Full name
- Correct street address
- Suburb and city
- Postal code
- Valid contact number
- Any necessary delivery instructions
If incorrect information is supplied, customers should contact us immediately at:
We will make reasonable efforts to correct an address before dispatch.
Once an order has been handed to the courier, address changes may not be possible.
Additional delivery costs reasonably caused by incorrect information supplied by the customer may be charged after prior disclosure and customer agreement.
6. Failed Delivery Attempts
If a delivery cannot be completed because the customer is unavailable or the address details are incorrect, the courier may attempt redelivery or provide alternative collection instructions.
Additional delivery charges may apply where a second delivery is required because of customer-provided incorrect details or failure to collect a parcel after reasonable notice.
Customers will be informed of additional charges before these are incurred.
These provisions do not remove any legal obligations we have regarding delivery.
7. Lost or Damaged Parcels
If an order is lost or arrives visibly damaged, please contact us as soon as reasonably possible.
Email: support.nerowallets@gmail.com
Include your order number and relevant photographs where available.
NERO Wallets will investigate the matter with the delivery provider and fulfil its responsibilities under applicable consumer law.
We do not automatically transfer responsibility for loss or damage to the customer merely because a parcel has been dispatched.
8. Delayed Orders
If an order is delayed beyond the communicated delivery estimate, customers may contact us for assistance.
Where we fail to deliver within an agreed timeframe or another applicable statutory period, customers may exercise their legal cancellation and refund rights.
9. Undeliverable Orders
If an order cannot be delivered and is returned to us, we will contact the customer to arrange the next step.
Where the delivery failure resulted from incorrect customer information, reasonable additional shipping costs may apply.
Where the order cannot be fulfilled because of an issue attributable to NERO Wallets, we will provide the appropriate remedy in accordance with applicable law.
10. Contact Us
For delivery questions, tracking enquiries or shipping assistance:
NERO Wallets
Email: support.nerowallets@gmail.com
11. Consumer Rights
Nothing in this Shipping & Delivery Policy limits any non-excludable rights under the Consumer Protection Act or Electronic Communications and Transactions Act.